Customer Care Representative- Back Office

  • Salary & Benefits
  • Fixed CTC INR 4,25,000 + Exciting Incentives + Annual Company shares of £750 + Dividend on shares
  • Location
  • Gurugram
  • Job Advert Description
  • Position Title

    Customer Care Representative – TPD Handler


    Claims Third Party Damage - Recoveries

    Shift Timings

    UK Shift (Between 08:00-18:00 GMT) as per business requirement

    Working days

    5 days a week

    Salary- Fixed CTC INR 4,25,000


    One Side Free Cab (From 8 PM – 8AM)
    Free Meals.
    Free Medical Insurance
    Free Accident Insurance
    Free Life Insurance
    Free Gym
    Free Fruits.
    £ 750 Annual Company Shares




    Minimum of 2 years’ experience in International Contact Centre – Voice process




    We are looking for talented individuals, with a keen eye for detail and excellent customer service skills to join our Claims Recoveries department on a full-time basis (via phone and back office). As a Claims Handler you will be required to assess and settle non-fault claims for our customers following an accident.  On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

    Main Duties


    Liaising with third party insurers in writing to claim back our outlay
    Updating customers on the present position of the claim with clear communication
    Progressing claims and assist the litigation process if necessary
    Reviewing and managing customer claims with a good attention to detail
    Settling claims ensuring no service delays
    Meeting and exceeding departmental productivity and quality targets
    Ensuring we are treating customers fairly and acting in a professional manner, at all times


    Essentials Skills Needed

    A positive attitude to work
    Good written and verbal communication skills
    Attention to detail and accuracy
    A team player attitude
    Be receptive to feedback
    Have a flexible approach to work and adaptable to change
    The ability to manage their time to achieve daily and monthly goals
    Be able to use their own initiative and make decisions

    Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.


    Company Profile

    Admiral Solutions (a Captive BPO) was set up in India to support the UK car insurance operations of Admiral Group. The company currently supports our UK Customer Service operation and is based in Gurgaon, India. Admiral Solutions was launched in April 2012.


    The history of Admiral Group is one of growth, profitability and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. The Group now offers home, van and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, the US, Mexico and Turkey, and has over 6.5 million customers worldwide.


    Company Website

    Group Website



    Company Address

    Admiral Solutions (EUI Ltd.)

    4th & 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ,

    Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India



    Contact Person

    Prashant Verma 


  • Closing Date
  • 31/01/2023