Customer Care Representative- Back Office

• Salary & Benefits
• Fixed CTC INR 4,25,000 + Exciting Incentives + Annual Company shares of £750 + Dividend on shares
• Location
• Gurugram
• Job Advert Description

• Position Title

  Customer Care Representative – TPD Handler

  Department

  Claims Third Party Damage - Recoveries

  Shift Timings

  UK Shift (Between 08:00-18:00 GMT) as per business requirement

  Working days

  5 days a week

  Salary- Fixed CTC INR 4,25,000

  Benefits

  One Side Free Cab (From 8 PM – 8AM)
  Free Meals.
  Free Medical Insurance
  Free Accident Insurance
  Free Life Insurance
  Free Gym
  Free Fruits.
  £ 750 Annual Company Shares

  Education

  10+2

  Experience

  Minimum of 2 years’ experience in International Contact Centre – Voice process

   

  Summary

   

  We are looking for talented individuals, with a keen eye for detail and excellent customer service skills to join our Claims Recoveries department on a full-time basis (via phone and back office). As a Claims Handler you will be required to assess and settle non-fault claims for our customers following an accident.  On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

  Main Duties

   

  Liaising with third party insurers in writing to claim back our outlay
  Updating customers on the present position of the claim with clear communication
  Progressing claims and assist the litigation process if necessary
  Reviewing and managing customer claims with a good attention to detail
  Settling claims ensuring no service delays
  Meeting and exceeding departmental productivity and quality targets
  Ensuring we are treating customers fairly and acting in a professional manner, at all times

   

  Essentials Skills Needed

  A positive attitude to work
  Good written and verbal communication skills
  Attention to detail and accuracy
  A team player attitude
  Be receptive to feedback
  Have a flexible approach to work and adaptable to change
  The ability to manage their time to achieve daily and monthly goals
  Be able to use their own initiative and make decisions

  Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

   

  Company Profile

  Admiral Solutions (a Captive BPO) was set up in India to support the UK car insurance operations of Admiral Group. The company currently supports our UK Customer Service operation and is based in Gurgaon, India. Admiral Solutions was launched in April 2012.

   

  The history of Admiral Group is one of growth, profitability and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. The Group now offers home, van and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, the US, Mexico and Turkey, and has over 6.5 million customers worldwide.

   

  Company Website

  www.admiralsolutions.in

  Group Website

  www.admiralgroup.co.uk

   

   

  Company Address

  Admiral Solutions (EUI Ltd.)

  4th & 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ,

  Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India

   

   

  Contact Person

  Prashant Verma

  Careers.india@admiralgroup.co.uk 

   

• Closing Date
• 31/01/2023