People Services - Executive

• Salary & Benefits
• CTC basis Current Package + Annual Company shares worth £750 + Dividend on shares + free meals + free books +free cabs between 8 pm to 8 am
• Location
• Gurgaon
• Job Advert Description

• Know Us:

  The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India

  We serve over 9 million customers worldwide in line with our purpose to help more people to look after their future, always striving for better together.

   In 2023 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®

  At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~13000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.

  Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2300 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement culture and people practices, and this is testimony to the plethora of recognitions we have earned in the last couple of years. Here is the list of the latest ones:

  64 in the Top 100 Companies to Work,
  Top 75 Companies for Women to Work For
  Top 25 Companies in the IT/BPM in Mid Size
  India's Best Workplaces Building a Culture of Innovation by All - Mid-size
  Top 100 IT-IT/BPM companies in Large Size
  Best workplaces in Professional Services

    Why Work with Us

  As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life   balance. This makes our staff thrive in an environment which helps them grow professionally and personally.

  We have DEIB Council (Diversity Equality Inclusiveness & Belonging ) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills . Have a look at some of the employee benefits we provide:

  Free Meals (while working from office)

  Free Cab Services with App enabled booking & tracking
  Free Medical, Accident and Life Insurance
  Annual £750 equivalent Company Shares to every staff member
  Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally  (subject to discretion of the department)
  Opportunity to enroll in learning & development courses.
  Opportunity to be nominated to travel to our global offices
  Opportunity to grow within the organization post probation
  Showcase your skills and talents by joining the DEIB community

  
  Summary of the role: People Services Executive is responsible to serve as a point of contact for employees for any assistance within the People Services areas. Excluding recruitment, payroll and compliance.

  Role & its Responsibilities:
  • Induction and On-boarding
  • Organizing the induction and joining formalities
  • Getting the paperwork done for new joiners
  • Handing over the completed files to the recruitment team for further processing.
  • Ensuring to send the documents for Background Verification
  • Make sure that all the files are up to date with the exact information.
  • Send the updated and accurate details for the new joiners to the Payroll Processing team.

  Communication
  • Sending mails on behalf of PS regarding updates, cautions, changes, guidelines, any new activity coming up, promotions etc.
  • Issuing and sharing various letters or certificates to the employees
  • Sharing employment details for verification of ex-employees
  • Responding to mails by ex-employees on their employment
  • Ensure all communication with the team members are documented to the staff files and the same send to their managers.

  Meeting & consulting (Grievance Handling):
  • Counselling employees about their problems
  • Serving as a mediator between an employee and manager for grievances and redressal
  • Holding 1-2-1 meetings with employees before putting them on any Performance Improvement Plans
  • Conducting exit interview and trying to retain the resource or at least find the actual reason for leaving
  • To Meet the team members who have not performed well in the last month and ensure that they are motivated and ensure that they are getting the coaching and the feedback from their respective managers

  Fun Activities:
  • Organizing various competitions on the floor to keep the workplace lively
  • Arranging functions on festivals
  • Running various campaigns for social service and public welfare

  Requirements:
  -Excellent verbal and written communication skills.
  -Strong problem-solving skills and the ability to think creatively.
  -Ability to work independently and as part of a team.
  Minimum Education: Graduate and 3+ years of relevant experience

  Shift Timings: UK Shift (Between 6:30 AM-12:30 AM IST)
  Working Days: 5 days working in the week
  Location: Gurugram
  
  • WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 50 MBPS and uninterrupted power supply.
  • WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
  
  Contact Us: E-Mail: DelhiRecruitment@admiralgroup.co.uk
  
  Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.
  
  To know more about us, feel free to visit the below websites for more information.
  • www. admiralgroup.co.uk
  • www. www.admiralsolutions.in
  • www.admiral.com

• Closing Date
• 31/04/2024