Job Description – Assistant Manager- Risk Events Co-Ordinator

Admiral Group Plc. (UK) and Admiral Solutions (India)

Know Us:

The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.

We serve over 11 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.

 In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®

At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~11000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.

Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2500 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones:

Great Place to Work certified for consecutive 9 years
Ranked 95th in India’s Best Place To Work For
India’s Top 50 Best Workplace for Women
Top 25 Companies in the IT/BPM in Large Size Organizations
India's Best Workplaces Building a Culture of Innovation by All

Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:

Free Meals (while working from office)
Free Cab Services with App enabled booking & tracking.
Free Medical, Accident and Life Insurance
Annual £750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
Opportunity to enrol in learning & development courses.
Opportunity to be nominated to travel to our global offices.
Opportunity to grow within the organization.

Working Considerations

Minimum Education: 10+2
Experience: Minimum of 2 years of relevant experience   
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week

Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.

WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.

Summary of the role

We are looking for a Delhi-based Risk Assistant Manager to join our team and support Line 1 management of Risk Events. The successful candidate will report to the Delhi Risk Manager who will be UK based.

This is a fantastic opportunity for you to join the Line 1 Risk Partnering team in the Customer & Conduct Department and establish a career in Risk, Governance and Compliance. Customer & Conduct are a first-line team that sit across EUI Ltd. The Risk Partnering team are focused on supporting Business & Functional areas with their risk management processes and promoting consistency in risk management and Group Standards.

Role and Its Responsibilities

Key Responsibilities:

Support and challenge Operations Manager and Risk Champions with the management of Risk Events to ensure timely progression.
Represent 1st line Risk in relevant working groups and meetings.
Work within a small team to deliver key objectives set for the area.
Carry out detailed Risk Event RCA and trend analysis and identify ways to improve.
Develop and maintain key stakeholder relationships across EUI which includes stakeholders of all levels and senior management.             
Provide detailed updates and reports.
Keep a good record of your work.

Ingredients to Success:   

+2-year Risk Management/ Risk Champion experience.
A good understanding of EUI Risk Management practices.
Previous stakeholder management experience.

Requirements:

Passionate about our customers and the journey they receive to provide good customer outcomes.
Confident in dealing with, influencing and challenging stakeholders at all levels. This will include leading meetings.
The ability to work proactively using your own initiative and work as part of a team.
Excellent verbal and written communication skills.
Self-motivated with a willingness to learn and develop.
A genuine desire to contribute towards building a strong team culture, act professionally and be hardworking.
A positive attitude with the ability to look for solutions and find a way.
Confident in decision making.

Contact Us

Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India

Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.

To know more about us, feel free to visit the websites below for more information.

www.admiralgroup.co.uk
www.admiralsolutions.in
www.admiral.com