Job Description – Assistant Manager- Risk & Compliance
Admiral Group Plc. (UK) and Admiral Solutions (India)
Know Us:
The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.
We serve over 11 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.
In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®
At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~11000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.
Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2500 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones:
Great Place to Work certified for consecutive 9 years
Ranked 95th in India’s Best Place To Work For
India’s Top 50 Best Workplace for Women
Top 25 Companies in the IT/BPM in Large Size Organizations
India's Best Workplaces Building a Culture of Innovation by All
Why Work with Us?
As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:
Free Meals (while working from office)
Free Cab Services with App enabled booking & tracking.
Free Medical, Accident and Life Insurance
Annual £750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
Opportunity to enrol in learning & development courses.
Opportunity to be nominated to travel to our global offices.
Opportunity to grow within the organization.
Working Considerations
Minimum Education: Graduate
Experience: Minimum of 2 years of relevant experience
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week
Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.
WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
Summary of the role
We are looking for an experienced Risk Assistance Manager to provide risk & compliance oversight, challenge, and support to our Delhi operation, ensuring risk management responsibilities are met in line with EUI’s risk management framework.
This role will focus on embedding effective, practical risk and control management within our Delhi operation, working closely with both Delhi‑based teams and UK‑based stakeholders. You will play a key role in strengthening risk maturity, supporting good customer outcomes, and enabling informed decision‑making across Operations.
Reporting to the UK Delhi Risk Assistance Manager, you will provide a mixture of direct support and independent oversight across a range of operational and functional activities undertaken in our Delhi site. As part of the central EUI First Line Risk & Control Team, you will work collaboratively to ensure risks and risk events are appropriately identified, assessed, monitored, and reported, with proportionate and effective controls.
You will be an experienced risk professional with a strong grounding in risk theory, able to apply this pragmatically in a complex environment, and confident building trusted relationships across geographies and seniority levels.
Role and Its Responsibilities
Key Responsibilities:
Support the implementation and embedding of EUI’s risk framework, standards, and policies within the Delhi operation.
Act as a trusted risk partner to Delhi leadership teams, providing advice, challenge, and guidance to support effective risk‑based decision making.
Build and maintain strong working relationships within the Delhi site and with stakeholders in the UK, enabling clear escalation, issue resolution and undertake root cause analysis on risk events, to identify actions to strengthen the control environment.
Support the identification, assessment, and documentation of operational, data, conduct, and customer risks within Delhi processes.
Oversee and support risk and control self‑assessments, ensuring risks and controls are clearly articulated, proportionate, and outcome‑focused.
Monitor control effectiveness and support remediation of identified weaknesses, ensuring timely and sustainable actions.
Develop and review key risk indicator (KRIs) reporting to provide meaningful insight into Delhi risk trends and emerging issues.
Provide high‑quality risk reporting into governance forums, risk committees, and senior stakeholders.
Support the ongoing development of risk capability within Delhi through coaching, training, and knowledge sharing.
Attend and contribute to relevant risk working groups and committees, representing Delhi risk perspectives.
Line manage a small team of risk colleagues, providing coaching, feedback, and support to build capability and embed strong risk practices.
Ensure a strong focus on customer outcomes and conduct risk with a clear consideration of how Delhi activities, controls, and behaviors impact customers.
Ingredients to Success:
Relevant risk or governance qualification or willingness to study toward it (e.g. IRM).
Experience supporting risk embedding, maturity uplift or cultural change programmes.
Understanding of operational, data protection or conduct risks within customer‑facing environments.
Experience working within a regulated financial services environment.
Requirements:
Strong understanding of operational risk management theory and practice, and the ability to apply this pragmatically.
Demonstrable experience working with or supporting operations (e.g. India or other outsourced/shared service environments).
Proven ability to build effective, credible relationships with stakeholders across various locations, cultures, and levels of seniority.
Effective communication skills, with the ability to explain risk concepts clearly and influence outcomes.
Good analytical skills, with the ability to interpret risk data and trends.
Contact Us
Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India
Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.
To know more about us, feel free to visit the websites below for more information.
www.admiralgroup.co.uk
www.admiralsolutions.in
www.admiral.com
