Job Description – Analyst - MI

Admiral Group Plc. (UK) and Admiral Solutions (India)

Know Us:

The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.

We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.

 In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®

At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.

Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2500 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones:

Great Place to Work certified for consecutive 9 years
Ranked 95th in India’s Top Large IT/ITES Companies 2024-25
India’s Top 50 Best Workplace for Women
Top 50 Companies in the IT/BPM in Large Size Organizations
India's Best Workplaces Building a Culture of Innovation by All

Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:

Free Meals (while working from office)
Free Cab Services with App enabled booking & tracking.
Free Medical, Accident and Life Insurance
Annual £750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
Opportunity to enrol in learning & development courses.
Opportunity to be nominated to travel to our global offices.
Opportunity to grow within the organization.

Working Considerations

Minimum Education: Graduate
Experience: Minimum 1 year of experience as MI Analyst
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week

Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.

WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.

Summary of the role

The MI Analyst will be responsible for delivering accurate, timely, and insightful reporting to support business decision-making. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of data environments. The ideal candidate is a critical thinker who can work with large datasets, identify trends, and provide actionable insights.

Role and Its Responsibilities

Key Responsibilities:

• Develop, automate, and maintain MI reports and dashboards using relevant tools (Advanced Excel, SQL, Big Query, BI Platforms, Looker, GCP etc.).
• Analyse large and complex datasets to identify patterns, anomalies, and insights.
• Translate data findings into meaningful stories and recommendations for business stakeholders.
• Ensure data accuracy, consistency, and reliability across all reports and deliverables.
• Partner with operations, customer data teams, and leadership to understand reporting needs and provide analytical support.
• Improve and enhance reporting processes through automation and best practices.
• Produce high-quality documentation including SOPs, data dictionaries, and process flows.
• Support ad-hoc data requests with a focus on prioritization, clarity, and efficient turnaround.

ESSENTIAL SKILLS:

1. Communication Excellence

• Exceptional verbal and written English communication skills.
• Ability to present analytical findings clearly and confidently to stakeholders.

2. Strong Data & Technical Foundation

• Good understanding of data environments, data structures, and reporting workflows.
• Ability to work with large datasets efficiently.
• Proficiency in Advanced Excel, including formulas, pivots, and basic automation.
• Understanding of SQL / Big Query / Power Query / BI tools (advantageous).

3. Analytical & Problem-Solving Skills

• Strong analytical mindset with the ability to interpret data beyond the numbers.
• Basic understanding of statistics and mathematical concepts.
• Ability to identify root causes, connect data points, and propose data-driven solutions.
• Critical thinker with a proactive approach to solving business problems.

4. Ownership & Quality Focus

• High attention to detail with a focus on accuracy and data integrity.
• Ability to manage priorities effectively in a fast-paced environment.
• Commitment to meeting deadlines and delivering high-quality outputs.

Preferred Qualifications

• Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science, Engineering, or a related analytical field.
• 1–3 years of experience in MI, Reporting, Analytics, or Data Operations roles (freshers with strong analytical aptitude may also be considered).
• Hands-on experience with analytical and reporting tools such as Excel (advanced), Power Query, SQL, Looker, Power BI, or other BI platforms.
• Exposure to automation tools like Power Automate, VBA, or workflow automation systems.
• Understanding of data governance, data quality, and data management best practices.
• Familiarity with statistical concepts such as distributions, correlation, hypothesis testing, sampling, and basic modelling.
• Experience working with large datasets in a structured environment (e.g., data warehouses, cloud platforms).
• Ability to create dashboards, storyboards, and visually appealing insights for stakeholders.
• Experience in process documentation, SOP writing, and requirements gathering.
• Relevant certifications such as ECBA, Lean Six Sigma, Data Analytics, SQL, or BI tool certifications.

Contact Us

Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India

Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.

To know more about us, feel free to visit the websites below for more information.

www. admiralgroup.co.uk
www. www.admiralsolutions.in
www.admiral.com