Job Description – Case Handlers (Customer Care Specialist)
Admiral Group Plc. (UK) and Admiral Solutions (India)
Know Us:
The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.
We serve over 11 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.
In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®
At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.
Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 12 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones:
Great Place to Work certified for consecutive 9 years
Ranked 95th in India’s Top Large IT/ITES Companies 2024-25
India’s Top 50 Best Workplace for Women
Top 50 Companies in the IT/BPM in Large Size Organizations
India's Best Workplaces Building a Culture of Innovation by All
Why Work with Us?
As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:
Free Meals (while working from office)
Free Cab Services with App enabled booking & tracking.
Free Medical, Accident and Life Insurance
Annual £750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
Opportunity to enrol in learning & development courses.
Opportunity to be nominated to travel to our global offices.
Opportunity to grow within the organization.
Working Considerations
Minimum Education: 10+2
Experience: Minimum of 1 year of experience in a customer service role (International) such as UK, US or Australian customers.
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week
Salary: CTC INR 4,25,000
DOJ: 23-03-2026
Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.
WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
Summary of the role
We are looking for an innovative, enthusiastic, self-motivated and talented individual to take on the role of case handler.
The role is one where you will be representing our clients who have suffered out of pocket expenses as a result of a road traffic accident. Bringing a claim against the Defendant for damages. The successful candidate will deal with a caseload of claims in which the other driver is disputing liability in full or in part for the accident from the commencement of the claim. This can be a difficult time for our clients and therefore you will be there from the start of their claim, reassuring and empathising with them.
Aside from investigating the accident circumstances, you may be responsible for the investigation of our client’s claim for out-of-pocket expenses. Your role will involve gathering all the required evidence in respect of their losses and presenting them to the Defendant for full recovery.
With your own caseload, you’ll advise your clients on the best course of action. In this fast-paced role, you’ll effectively manage and progress your own caseload using our in-house case management system (and in line with our SLAs), keeping clients informed of progress every step of the way.
Role and Its Responsibilities
Key Responsibilities:
Ingredients to Success:
Additional Requirement:
We are looking for someone who has a keen eye for detail, a passion for the role and a desire to get the best outcome for clients. It goes without saying that you have excellent verbal and written communication skills, not to mention an unwavering commitment to delivering outstanding client care.
Ideally, we would like to hear from those people who have a genuine interest in law and be willing to learn new skills and approaches to tasks. Numeracy, literacy and IT skills are vital. Whilst you will be supported in your role, you will need to be able to manage your time effectively, ensuring adherence with service level agreements and deadlines. Being able to prioritise your work in what can be a busy environment will be essential.
Contact Us
Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India
Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.
To know more about us, feel free to visit the websites below for more information.
www. admiralgroup.co.uk
www. www.admiralsolutions.in
www.admiral.com
