Job Description – Executive (Transport)

Admiral Group Plc. (UK) and Admiral Solutions (India)

Know Us:

The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.

We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.

 In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®

At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.

Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones:

Great Place to Work certified for consecutive 9 years
Ranked 95th in India’s Top Large IT/ITES Companies 2024-25
India’s Top 50 Best Workplace for Women
Top 50 Companies in the IT/BPM in Large Size Organizations
India's Best Workplaces Building a Culture of Innovation by All

Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:

Free Meals (while working from office)
Free Cab Services with App enabled booking & tracking.
Free Medical, Accident and Life Insurance
Annual £750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
Opportunity to enrol in learning & development courses.
Opportunity to be nominated to travel to our global offices.
Opportunity to grow within the organization.

Working Considerations

Minimum Education: Graduate
Experience: 4 years   
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week (2 Rotational week-offs)
DOJ: Immediate Joiners preferred

Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.

WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.

Summary of the role

• Ensure proper routing, sequence, adequate ETA for the trips and business allocation to suppliers well on time as per defined TAT.
• Ensuring vehicles are assigned on all trips.
• Monitoring all the vehicles are running through Routematic app and GPS feed.
• Tracking of cabs at the time of pickup.
• Pro-actively analyse and work on staff boarding pickup waiting time to ensure on time reporting of cabs. Share the necessary feedback to concern employees and his respective TM.
• Supervise vendor’s ground team and coordinate to identify if there is any issue in pickup cab arrangement.
• Share the feedback within the team if any need to make any changes for next day.
• Handle to 24*7 transport helpdesk number.
• Handling all concerns (verbal, walk-in, app feedback or email) during the shift and providing the resolution on priority and update the same in grievance tracker.
• Ensure all the drivers and vehicles in the fleet are compliant and keep zero tolerance on non-compliance.
• Ensure basic health check of vehicle and driver’s condition during drop.
• Ensure proper guard deployment on the trips and maintain attendance record of guards.
• Ensure safe drop confirmation/tracking of female employees travelling during odd hours to be closed without fail.
• Manage asset movement for IT equipment etc.
• Manage adhoc requirement for medical/personal exigency, CSR activities, team bonding, client booking or events.
• Do BAC test done (breath alcohol content) whenever require and maintain report for the same.

Additional Requirements:

• Prepare daily shift wise pickup arrival reports and send within 15 minutes of cab arrival of shift with all the leaders.
• Raise feedback against driver/vendor’s failure through email.
• No show by female users during drop to be shared with TMs to ensure whether they have provided undertaking letter duly signed to security to declare that they are commuting on their own.
• Maintain and publish all reports related to transport operations as per required format and frequency.
• Ensuring pro-active communication to stakeholders in case of any immediate issue in any locality or road during cab movement. Facilitate new joiner’s registration and their roster.
• Maintain transport records with joiners and leavers information.
• Ensure daily driver/guard’s briefing to be done and key points to be discussed in the same.
• Download sheet of roster for upcoming day as backup for BCP in case of system failure.

Contact Us

Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India

Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.

To know more about us, feel free to visit the websites below for more information.

www. admiralgroup.co.uk
www. www.admiralsolutions.in
www.admiral.com