Job Description – Executive Facilities
Admiral Group Plc. (UK) and Admiral Solutions (India)
Know Us:
The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India .We serve over 9 million customers worldwide in line with our purpose to help more people to look after their future, always striving for better together.
In 2023 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®
At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~13000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.
Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 13 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement culture and people practices, and this is testimony to the plethora of recognitions we have earned in the last couple of years. Here is the list of the latest ones:
➢Great Place to Work certified for consecutive 9 years
➢Ranked 79th in India’s Top Large IT/ITES Companies 2024-25
➢India’s Top 10 Best Workplace for Women
➢Top 50 Companies in the IT/BPM in Large Size Organizations
➢India's Best Workplaces Building a Culture of Innovation by All
Why Work with Us?
As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally.We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:
➢Free Meals (while working from office)
➢Free Cab Services with App enabled booking & tracking
➢Free Medical, Accident and Life Insurance
➢Annual £750 equivalent Company Shares to every staff member
➢Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
➢Opportunity to enroll in learning & development courses.
➢Opportunity to be nominated to travel to our global offices
➢Opportunity to grow within the organization post probation
➢Showcase your skills and talents by joining the DEIB community
Summary of the role
The Executive Soft Services Facilities will be responsible for overall security and the maintenance of the premises. Will ensure that we are always cost effective. The Executive facilities must be a great communicator, negotiator and the sound decision maker. Should review the various budget heads.
Mandatory Experience
Minimum Education: Graduate or Postgraduate in relevant field
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week
Location: Flexibility to work both from home and office basis business requirements (fully vaccinated)
WFH (Work From Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 50 mbps and uninterrupted power supply.
WFO (Work From Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
Role & its Responsibilities
Helpdesk:
Responsible for all Employee services on day to day and week to week basis including but not limited to Cleaning, Physical Security, Food, vending, events, telecommunications etc.
Weekly helpdesk Data generation and discussion in weekly meeting with FM on recurring issues, Better resolution and proactive planning to mitigate issues and improve process.
Generate Monthly Helpdesk Report and share top 5 areas with the FM where most tickets raised, Suggestion on areas of improvement and plan.
End to end management of Facility operation at office with accountability and customer satisfaction
Planning of facility operations, implementation, tracking and controlling all activities.
Daily Inspection of whole premises.
Strong competency in Word, Excel and PPT .
Health & Safety:
Weekly round of facility to identify any H&S hazard, daily review of facility round done by FE Tech & Soft and ensure facility Is risk free from any H&S risk and hazard. Immediate action to be taken for any identified risk/issue and report to FM. H&S board updating and Fire warden List updating.
Support FM for half yearly Fire Drill, all arrangements, like coordination for Fire warden trainings, coordination with the vendors and Internal employees and support team.
Closure of All H&S issues observed during Monthly H&S rounds.
Invoices:
Ensuring all the material and services related invoices are received and submitted with finance after duly verification and necessary approvals on agreed schedule.
No Pending invoices form previous month/s.
Weekly updated Invoice Tracker to FM with highlights on any expected delayed/delayed invoice/payment
General Facilities Management:
Responsible for all Employee services on day to day and week to week basis including but not limited to Cleaning, Physical Security, Food, vending, events, H&S, Food, fruits, tuckshop, GYM, Parking Day to day Coordination with SEZ office for invoice entry, MPR etc
Should be able to manage the end to end all technical services including equipment maintenance required to operate always facility & ensure 100% uptime of services. Successful Completion of Scheduled Annual Shutdown schedule.
UK staff Management:
Responsible for Expatriate Staff Apartment management, service provider coordination, any issues related to apartment to be attended and closed with the help of FE tech and Service provider.
Monthly Meeting with UK Staff along with FM to take feedback on services, issues and its resolutions. Any update and communication to be done.
Welcome email to UK staff visiting India with all the relevant information - a week in advance.
Upon vacating the apartment/s, ITS handover, and any breakage charges invoice to be shared with the stake holders for approval and payments.
Stakeholder engagement:
Regular engagement with various stakeholders like HR, Business team members.
Strong competency in Word, Excel and PPT .
Contact Us
Admiral Solutions (EUI Limited), 4th and 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India
Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.
To know more about us, feel free to visit the below websites for more information.
www. admiralgroup.co.uk
www. www.admiralsolutions.in
www.admiral.com
