Job Description – Executive (Admin)
Admiral Group Plc. (UK) and Admiral Solutions (India)
Know Us:
The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.
We serve over 9 million customers worldwide in line with our purpose to help more people to look after their future, always striving for better together.
In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®
At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.
Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement culture and people practices, and this is testimony to the plethora of recognitions we have earned in the last couple of years. Here is the list of the latest ones:
Great Place to Work certified for consecutive 9 years
➢Ranked 79th in India’s Top Large IT/ITES Companies 2024-25
➢India’s Top 10 Best Workplace for Women
➢Top 50 Companies in the IT/BPM in Large Size Organizations
➢India's Best Workplaces Building a Culture of Innovation by All
Why Work with Us?
As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:
➢Free Meals (while working from office)
➢Free Cab Services with App enabled booking & tracking.
➢Free Medical, Accident and Life Insurance
➢Annual £750 equivalent Company Shares to every staff member
➢Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
➢Opportunity to enrol in learning & development courses.
➢Opportunity to be nominated to travel to our global offices.
➢Opportunity to grow within the organization.
Flourish your skills and talents by joining the DEIB community.
Summary of the role
The Executive Administration will be responsible for overseeing daily admin operations at site, managing cafeteria, stationary, pantry, seat, parking management etc. Will ensure compliance with policy and agreed SOPs focus on cost- effectiveness.
Minimum Education: Graduate
Experience: Minimum 4 years
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week (2 Rotational week-offs)
Immediate Joiners preferred
Location: Flexibility to work both from home and office basis business requirements (fully vaccinated)
WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
Role and Its Responsibilities
Mandatory Requirements:
1-Manage day to day activities of soft & tech services required at site.
2-Daily food tasting, preparing records and share feedback with suppliers.
3-Manage cafeteria, tuck-shop, pantry, coffee/tea machines, water dispensers/RO machines.
4-Manage/supervise monthly PPM of equipment.
5-Prepare and maintain records of food consumption, wastage, stationery etc.
6-Ensure indent for ordering should be placed on time as per the trend/requirements.
7-Organize monthly meetings with suppliers and maintain MOM for the same.
8-Pro-actively analyze ground operations and share the necessary feedback to concerned employees and his/her respective TM.
9-Supervise vendor’s ground team and coordinate to identify if there is any issue service delivery arrangement.
10-Share the feedback within the team if any need to make any changes.
11-Handling all concerns (verbal, walk-in, feedback or email) during the shift and providing the resolution on priority and update the same in grievance tracker.
Additional Requirements:
1-Raise feedback against vendor’s failure through email.
2-Maintain and publish all reports related to admin operations as per required format and frequency.
3-Ensuring pro-active communication to stakeholders in case of any immediate issue.
4-Ensure daily briefing of the ground staff to be done and key points to be discussed in the same.
5-MIS and invoice management with end-to-end billing.
6-Managing contracts & addendums.
Contact Us
Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India
E-mail: documents@admiralgroup.co.uk
Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.
To know more about us, feel free to visit the below websites for more information.
www. admiralgroup.co.uk
www. www.admiralsolutions.in
www.admiral.com
