Senior Manager Facilities & Administration (Transport)

  • Salary & Benefits
  • Negotiable+ Incentives + Annual Company shares of £750 + Dividend on shares
  • Location
  • Gurugram
  • Job Advert Description
  • The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. It offers home, van, and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, US, Mexico, Turkey, Canada, and India with over 9+ million customers worldwide. #2 Best Big Company to Work for in the UK and Best Big Company for Wellbeing.
    At Admiral Solutions (Branch Office of AGp), we truly believe that customers and the front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is the front-line staff that makes it happen for us. When one joins Admiral Solutions, they join ~13000+ family members worldwide with one common goal of delivering brilliant Customer Experience each day, right from the first call or interaction of the day.
    Since 2012, from Gurgaon, Haryana, India, its sole purpose is to help our UK-based customers and global colleagues to leverage the time zone difference. Now with 12+ years of experience, from 16 to 2000+ staffs working with our Services, Customer Loyalty, Quality Assurance, Business Solutions, and other departments, do provide contact centre support to our end-customers. We have high standards of engagement culture and people practices, and we have been winning accolades since 2013, while recent ones being #35 in the Top 100 Companies to Work, Top 50 Companies for Women to Work For and Top 25 Companies in the IT IT-BPM domain in GPTW companies list.
    Summary of the role
    Senior Manager Facilities & Administration’s role is of an operational ‘strategic leader’ managing the Facilities and Transport Departments for up to 1000 staffs on site each day and supporting another 1000+ staffs at home. The role is accountable to oversee the safety, security, and maintenance of the workplace, including our staff members and any visitors to our contact centre based in Gurgaon, India. It requires working with multiple Business & Operations leaders (both India and International) closely, and to proactively provide them with the best practical working solutions, within budget and time. It will also require close and an ongoing review of the entire budget of the aforesaid departments, and an ability to optimize efficiency, costs, and resources. To have excellent proactive and data analysis skills to suggest operational efficiencies, benefiting internal customers. The role will report into the Country Head and will lead a team of facilities & transport professionals and will also have a dotted line reporting into our UK Central Facilities function with an intent to have an alignment with the Group Facilities Function.
    Shift Timings: Primarily UK Shift (Between 6:30 AM-12:30 AM IST), the time in office is flexible around the shift window and is subject to business requirements in a 24*7 working environment.
    Working Days: 5 days working in the week
    Location: Gurgaon office (Work from Office only)
    Staff Benefits:

    Free Cab Services (both sides for now, can change to 8.00 PM to 8.00 AM)

    Free Meals (only while working from office)

    Free Medical, Accident and Life Insurance

    Annual £750 equivalent Company Shares to every staff member

    Opportunity to earn performance-based monthly variable amounts, as per department guidelines, and more pay-outs from time to time (subject to discretion of the department)

    Many more of staff-friendly benefits

    Role & Responsibilities -
    - To oversee and coordinate the smooth running of all office facilities, including space management, security,
    housekeeping, transport, cafeteria, vendor management, etc. within a framework which delivers a customer first
    approach and ensuring we are a Great Place To Work for.
    - To ensure a 24x7 secure, safe, and conducive working atmosphere to all the staff members, visitors, foreign
    nationals, and by managing an effective pre-planned maintenance program to keep the site functioning proactively
    ensuring ‘zero’ downtime.
    - To be able to proactively manage and plan the work within the department and be able to strategically align
    business requirements along side our Group Minimum Standards and Policies.
    - To be able to effectively provide facilities and property-related reporting for discussion with the senior
    management team, thus allowing allow them to make decisions about business operations, basis your inputs.
    -To ensure compliance with all health and safety regulations and policies, and to conduct regular audits and
    inspections to identify and mitigate any risks or hazards in the workplace, inclusive of statutory norms, technical
    audits, vendor-related and state regulations.
    - To manage resources, budget and expenditure for facilities and transport operations, and maintenance works,
    negotiate contracts / agreements with external service providers and suppliers for the best efficiencies.
    - To supervise and lead the facilities and transport teams, and to provide them with guidance and support for their
    professional development and performance, by defining and measuring their KRAs and SLAs as target goals.
    - To liaise and communicate effectively with internal and external stakeholders - senior management, staffs,
    contractors, authorities etc., and to resolve any issues or complaints related to facilities/transport services.
    - To plan and implement new projects and initiatives to improve the quality and efficiency of facilities and transport
    services, to enhance the staff experience and satisfaction in the workplace. Best use case of technology innovations
    in areas of Transport and Facilities, post analysing related information.
    - To monitor and report on the key performance indicators and service level agreements for facilities and transport
    management, to ensure continuous improvements. Along with well-documented policies and procedures.
    - To keep abreast of the latest trends and best practices in facilities and transport management, and to adopt them
    to implement as per the organizational needs and objectives. For example, ensure our Net Zero targets are managed
    in line with our targets for GHG emissions reduction in Facilities department and other sustainability goals.
    Qualification and Experience:
    - Postgraduate or MBA (preferred) with 15-20+ years of extensive end-to-end working experience in handling overall
    administration, including facilities, meals, transport in an ITES/BPO Industry.
    - Excellent communication, negotiation, and decision-making skills, with a solutions-driven approach.
    - Good understanding of Offshoring work culture and UK shifts (flexible to work in a 24*7 working environment).
    - Proficient, with working experience of MS-Office, any of Facilities and Transport software applications.
    - Working knowledge of statutory norms, compliances, SEZ regulations, with a focus on everchanging requirements.
    - Excellent oral and written communication skills,
    - Ability to network and sustain effective working relationships with stakeholders and staff from India and UK.
    - High on integrity while dealings with vendors, and agility to work in a fast-paced entrepreneurial environment.
    - Ability to rely on experience and judgement to plan and accomplish target goals.
    - Team player, with an ability to develop Facility and Transport team members with a defined development plan.
    - Ability to think on its feet, make quick decisions and being resourceful to respond to exigent circumstances.

    Contact Us
    Admiral Solutions (EUI Limited), 4th and 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace,
    Dundahera, Sector 21, Gurgaon, Haryana - 122016, India
    Contact Us- OR

    Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race,
    colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject tosuccessful completion to background verification checks.

    To know more about us, feel free to visit the below websites for more information.
    • www.
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  • Closing Date
  • 30/06/2024