Senior Customer Care Representative

  • Salary & Benefits
  • CTC negotiable as per industry standards + Annual Company shares of £750 + Dividend on shares + free meals + free books +free cabs between 8 pm to 8 am
  • Location
  • Gurugram
  • Job Advert Description
  • Position Title

    Senior (SCR)


    Claims Third Party Damage – Recoveries

    Shift Timings

    UK Shift (Between 08:00-18:00 hrs GMT) as per business requirement

    Working days

    5 days a week


    One Side Free Cab (From 8 PM – 8AM)
    Free Meals
    Free Medical Insurance
    Free Accident Insurance
    Free Life Insurance
    Free Gym
    Free Fruits
    £ 750 Annual Company Shares




    Min 12 months of experience as an SME in an International Contact Centre (Claims experience preferred)



    Responsible for managing a team of claims handlers in absence of a TM as they provide a first-class customer service while reaching the best outcome for our customers and the business
    Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.


    Main Duties & Responsibilities

    Complete daily handling work
    Follow the senior development plan and ensure write ups are completed for monthly objectives
    Check various reports relevant to the work carried out in the TPA department from the day, week, and month to ensure high productivity and excellent quality (including housekeeping)
    To ensure a high level of quality on the team through daily reviewing of work
    Ensure monthly reviewing targets are hit
    To ensure development of staff through regular team time, coaching and training
    To motivate the team to hit departmental targets
    Drive performance daily within the team and department
    Have excellent communication with the team and make sure staff are kept up to date with what is going on in the department and business
    Be a point of referral for queries
    Produce a monthly reviewing strategy with your team manager
    Handle complaint calls where necessary and analyse the team’s RCA, organising training/changes in procedures where necessary
    Attend departmental training sessions including completing iLearn and PS training sessions
    Compliant with core competencies
    To assist with any other tasks as advised by the Operations Manager / Team Manager including project work where applicable


    Be able to work on their own initiative with excellent time management and organisation skills
    Have a positive outlook and be a positive influence to those around you
    Be receptive to feedback and effective when giving feedback to others
    Be confident when making decisions
    Be an effective communicator with all levels of staff

    Company Profile

    Admiral Solutions (a Captive BPO) was set up in India to support the UK car insurance operations of Admiral Group. The company currently supports our UK Customer Service operation and is based in Gurgaon, India. Admiral Solutions was launched in April 2012.

    The history of Admiral Group is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. The Group now offers home, van and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, the US, Mexico and Turkey, and has over 6.5 million customers worldwide.

    Company Website

    Group Website



    Company Address

    Admiral Solutions (EUI Ltd.)

    4th & 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ,

    Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India


    Contact Person 

  • Closing Date
  • 31/01/2023