Senior Customer Care Representative

• Salary & Benefits
• CTC negotiable as per industry standards + Annual Company shares of £750 + Dividend on shares + free meals + free books +free cabs between 8 pm to 8 am
• Location
• Gurugram
• Job Advert Description

• Position Title

  Senior (SCR)

  Department

  Claims Third Party Damage – Recoveries

  Shift Timings

  UK Shift (Between 08:00-18:00 hrs GMT) as per business requirement

  Working days

  5 days a week

  Benefits

  One Side Free Cab (From 8 PM – 8AM)
  Free Meals
  Free Medical Insurance
  Free Accident Insurance
  Free Life Insurance
  Free Gym
  Free Fruits
  £ 750 Annual Company Shares

  Education

  10+2

  Experience

  Min 12 months of experience as an SME in an International Contact Centre (Claims experience preferred)

  Summary

   

  Responsible for managing a team of claims handlers in absence of a TM as they provide a first-class customer service while reaching the best outcome for our customers and the business
  Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

   

  Main Duties & Responsibilities

  Complete daily handling work
  Follow the senior development plan and ensure write ups are completed for monthly objectives
  Check various reports relevant to the work carried out in the TPA department from the day, week, and month to ensure high productivity and excellent quality (including housekeeping)
  To ensure a high level of quality on the team through daily reviewing of work
  Ensure monthly reviewing targets are hit
  To ensure development of staff through regular team time, coaching and training
  To motivate the team to hit departmental targets
  Drive performance daily within the team and department
  Have excellent communication with the team and make sure staff are kept up to date with what is going on in the department and business
  Be a point of referral for queries
  Produce a monthly reviewing strategy with your team manager
  Handle complaint calls where necessary and analyse the team’s RCA, organising training/changes in procedures where necessary
  Attend departmental training sessions including completing iLearn and PS training sessions
  Compliant with core competencies
  To assist with any other tasks as advised by the Operations Manager / Team Manager including project work where applicable

  Essentials

  Be able to work on their own initiative with excellent time management and organisation skills
  Have a positive outlook and be a positive influence to those around you
  Be receptive to feedback and effective when giving feedback to others
  Be confident when making decisions
  Be an effective communicator with all levels of staff

  Company Profile

  Admiral Solutions (a Captive BPO) was set up in India to support the UK car insurance operations of Admiral Group. The company currently supports our UK Customer Service operation and is based in Gurgaon, India. Admiral Solutions was launched in April 2012.

  The history of Admiral Group is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. The Group now offers home, van and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, the US, Mexico and Turkey, and has over 6.5 million customers worldwide.

  Company Website

  www.admiralsolutions.in

  Group Website

  www.admiralgroup.co.uk

   

   

  Company Address

  Admiral Solutions (EUI Ltd.)

  4th & 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ,

  Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India

   

  Contact Person

  mou.dasgupta@admiralgroup.co.uk

  Careers.india@admiralgroup.co.uk 

• Closing Date
• 31/01/2023