Customer Care Representative

  • Salary & Benefits
  • Minimum Fixed Annual Salary INR 3,25,000 + Exciting Incentives + Annual Company shares of £750 + Dividend on shares
  • Location
  • Gurugram
  • Job Advert Description
  • Role Introduction -

    Role: Provide best-in-class customer service & experience to our UK-based motor and home insurance policy holders. This role requirements 100% voice contributions, while you should be flexible to move to Email and Webchat processes basis business needs.


    Date of joining: 01-Feb-2022(Tuesday)


    A work gap of more than 6 months will not be entertained at the time of application.

    Office Location: Gurugram, Haryana. Require initially to work from office for minimum 3 months. WFH available basis business needs and any external factors. The work place as Office or Home or a Hybrid (both home and office rotationally) is dependent on business requirement and feasibility of the same on account of logistical requirements and covid appropriate environment for all in the workplace. 

    Shift hours: Flexible to work in 24 * 7 environment

    WFH ready requirements for sure -

    Be available in NCR (in hiring zones, please check with the Recruitment team).
    Separate noise-free room, no sharing allowed.
    Mandatory combined download-upload speed - 50 MBPS with 300 GB plan.



    Manage Inbound calls with an aim to provide First Call Resolution (FCR) to customers
    Handle customer queries, escalations, with adherence to quality & compliance guidelines
    Display ownership, accountability and demonstrate in-depth process/system knowledge
    Quick decisioning ability and presence of mind


    Ingredients to Success

    Excellent communication skills
    Unlearn and Learn new ways of working
    Do It the Right Way, the first time for the customer  
    Mutual Respect
    Accept change and feedback


    Past Experience:

    1 year+ of International Calling Experience in Customer services (Voice) 

     Academic Background: Undergraduate/ Graduate




    One sided AC Cabs (between 8PM to 8AM),
    Free Meals & Fruits,
    Free Life Insurance, Accidental Insurance, Medical Insurance, Parents Insurance   
    Company Shares and dividends
    Buy a Book Scheme – 2 books every month worth GBP 70, to help with your development.


    Offer of employment with Admiral Solutions is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


    Admiral Solution is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, disability status, or any other status protected by law.


    About Admiral Group Plc:

    We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, are felt valued. Based on innovation and organic growth Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK. The company is constantly investigating new products, services and markets and is now in nine countries with a diverse product portfolio. Admiral’s success goes hand-in-hand with having a strong people focussed culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better. We truly care about our customers, they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers. Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance, work-life balance opportunities, nearby fitness and health centres, and other special perks.




    Year Founded


    Company Type

    Public Company listed on London Stock Exchange


    11,400+ employees 


    Motor Insurance, Home Insurance, Price Comparison, Commercial Vehicles - Van Insurance, Loans, Pet Insurance, Travel Insurance, Life Insurance, Research & Development, Personal Injury Law 

    About Admiral Solution:

    Admiral Solutions is a captive unit which is functional in India since 2012. The unit was set up to support the UK car insurance operations of Admiral Group. We currently support our UK Customer Service operations from Gurgaon.



    We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers

    Our 11,000+  employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, where challenge and career development are encouraged and fun is never frowned upon. In the year 2016-17, we have been ranked 21st in the GPTW (Great Places to Work Survey) survey in mid-size organizations in the industry across the Country. Very recently in the year 2017-18, we have been ranked 14th by GPTW. This year we were amongst ‘Top 50 Professional Services companies of India’ and also ‘Top 50 IT & IT BPM companies of India’ as per Great Place To Work institute.




  • Closing Date
  • 31/01/2022