Executive - MI
- Salary & Benefits
- Minimum Fixed Annual Salary INR 3,80,000 + Exciting Incentives + Annual Company shares of £750 + Dividend on shares
- Job Advert Description
The Executive - MI will be responsible for maintaining accurate data reports to help support and drive the performance of the Customer Services function. To support all levels of staff with the aim of making their roles easier to perform from the assistance of transparent and well displayed data. To have an impact on the business bottom line by driving changes through data.
- Prepare Daily; Weekly, Monthly, Quarterly and Yearly process reports with grid, graphical and presentation view to analyse current & previous performance.
- Prepare automated excel sheets linked directly from database.
- Understand the reporting need of operations team and make customized excel spreadsheets according to required details.
- Monitor the following on daily basis
- Schedule Adherence, Attendance, Break exceed, logins, call queues, Call volumes, etc
- Ensure that the daily reports are run and trackers are updated accordingly.
Advance Background check:- The applicant's profile would be verified for background ahead of joining and the offer letter would be a subject to a green BGV report.
A current employment gap of more than 6 months would not be considered.
Work From Home(WFH) readiness: A sound internet (Fibre Net) mandatory
LAN connection (minimum 50 Mbps for uploads & downloads) with a separate noise free room to work from home as the agent may have to work from both office & home with prior notification. A good/steady internet connection – Fibre Net preferred and mandatory LAN connection
Mandatory 50 Mbps for upload and download and 300 gb plan – must share Ookla speed test snapshot
Sperate noise free room to Work from Home
OS - Windows 10 pro Licensed
MS - Office (Not Mandatory)
Processor - i5 and above or if anyone wants to go with i3, it must be Gen8 and higher
RAM - 4GB RAM and above
Screen-size - 14 inch and above
Good Anti-virus installed and up to date
Start Date:- Subject to availability however is expected and appreciated to join ASAP.
Shift Timings: UK Shift (Any 9 hrs shift in the work window between 6:00AM to 02:30AM India Time) The said timings may vary based on business requirements.
Working Days: 5 Days a week with 2 rotational offs
Education & Experience required: Graduate with minimum 3 to 5 years of relevant work experience.
Benefits: One sided AC Cabs (between 8PM to 8AM), Free Meals & Fruits, Free Life Insurance, Accidental Insurance, Medical Insurance & Free Gym facility. On top of all this, we have an excellent ‘Buy a Book Scheme’. We will purchase a relevant book that will help you with your development. The book is yours to keep and learn from.
About Admiral Group Plc:
We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, are felt valued. Based on innovation and organic growth Admiral has grown from being a small start-up into one of the largest car insurance providers in the UK. The company is constantly investigating new products, services and markets and is now in nine countries with a diverse product portfolio. Admiral’s success goes hand-in-hand with having a strong people focussed culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better. We truly care about our customers, they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers. Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance, work-life balance opportunities, nearby fitness and health centres, and other special perks.
Public Company listed on London Stock Exchange
Motor Insurance, Home Insurance, Price Comparison, Commercial Vehicles - Van Insurance, Loans, Pet Insurance, Travel Insurance, Life Insurance, Research & Development, Personal Injury Law
About Admiral Solution:
Admiral Solutions is a captive unit which is functional in India since 2012. The unit was set up to support the UK car insurance operations of Admiral Group. We currently support our UK Customer Service operations from Gurgaon.
We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers
Our 11,000+ employees are right at the heart of our success. We put a lot of effort and investment into making sure our organisation is a happy place to work, where challenge and career development are encouraged and fun is never frowned upon. In the year 2016-17, we have been ranked 21st in the GPTW (Great Places to Work Survey) survey in mid-size organizations in the industry across the Country. Very recently in the year 2017-18, we have been ranked 14th by GPTW. This year we were amongst ‘Top 50 Professional Services companies of India’ and also ‘Top 50 IT & IT BPM companies of India’ as per Great Place To Work institute.
To work with Admial you need to have a passion for our core values of ICARE. We adhere to these core values every day and on assignment. To embrace our culture, you would need to do the same:
I – I/you/me/us/we. Ownership and accountability.
C – Convenient. Service that is easy and available when you need it.
A – Approachable. Friendly, human and good natured.
R – Resolve. Help to get it right first time.
E – Effortless. Remove barriers and make the service swift.
Skills & Knowledge Required:
• Must have Good communication skills.
• Must have excellent advanced Excel skills and VBA. And experience in preparing various reports using V-lookup Table, Charts, Wizards
• Should have skills and experience in preparing PPT.
• Must have VBA coding knowledge
Contact us at : firstname.lastname@example.org
Address: Admiral Solutions, 5th Floor, Block B, Building 6, Candor Techspace IT/ITES SEZ, Dundahera, Sector 21, Gurgaon, Haryana 122001, India
- Closing Date