Job Description – Data Analyst - Customer Operations Data and Analytics

Admiral Group Plc. (UK) and Admiral Solutions (India)

Know Us:

The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales’ only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.

We serve over 10 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together.

 In 2024 Admiral has been awarded as one of the World’s Best Workplaces™ in a list published by Great Place To Work®

At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day.

Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2500 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones:

Great Place to Work certified for consecutive 9 years
Ranked 95th in India’s Top Large IT/ITES Companies 2024-25
India’s Top 50 Best Workplace for Women
Top 50 Companies in the IT/BPM in Large Size Organizations
India's Best Workplaces Building a Culture of Innovation by All

Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:

Free Meals (while working from office)
Free Cab Services with App enabled booking & tracking.
Free Medical, Accident and Life Insurance
Annual £750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)
Opportunity to enrol in learning & development courses.
Opportunity to be nominated to travel to our global offices.
Opportunity to grow within the organization.

Working Considerations

Minimum Education: Graduate
Experience: Minimum 1 year of experience as Data Analyst
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week

Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.

WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.
WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.

Summary of the role

We are looking for Data Analysts with strong coding backgrounds.

This is a great opportunity for technically minded analysts who want to use coding, data modelling and analytical thinking to improve how Customer Operations understands performance, customer journeys and value. You will help build the data foundations, reporting and insight that allow teams to make better decisions.

Customer Operations is evolving. We are creating faster, more trusted and more connected customer journeys built around the moments that matter most. As Genesys becomes central to our operation, and AI copilot changes the way colleagues support customers, we need strong analysts who can help us understand the impact through accurate, scalable and well-built data products.

This role is suited to someone who enjoys working hands on with data. You might be developing SQL, building dashboards, automating manual processes, checking data quality or helping turn raw data into something clear and useful.

You will not just produce reports. You will help improve how reporting is built, how data is structured and how stakeholders access trusted information.

Role and Its Responsibilities

Key Responsibilities:

Build and maintain reporting, dashboards and analysis.

Write clean, reliable SQL to transform, join and investigate data.

Support analysis of customer journeys, operational performance and value realisation.

Help measure the impact of new tools, processes and customer experience changes.

Carry out data quality checks and investigate issues.

Improve existing dashboards so they are clearer, faster and easier to use.

Work with stakeholders to understand requirements and deliver useful outputs.

Support self-serve analytics by creating trusted, well documented data products.

Build knowledge of Customer Operations, Genesys data and customer journey performance.

Ingredients to Success:   

Strong coding or technical data skills, particularly SQL.

Experience working with reporting, analytics or business data.

Confidence working with data, spotting patterns and investigating issues.

Good problem-solving skills and attention to detail.

An interest in automation, data modelling and process improvement.

The ability to explain technical work clearly to non-technical colleagues.

Curiosity about customer journeys and operational performance.

A proactive mindset, with the confidence to suggest better ways of working.

A desire to grow into a rounded analyst who can combine technical delivery with insight.

Preferences:

Our current technology stack includes Big Query, Looker, Look ML and Google Cloud Platform. Experience with these tools would be useful, but it is not essential. If you have strong coding foundations, analytical curiosity and the appetite to learn modern data tools, we want to hear from you.

This role is ideal for someone who enjoys coding, building and improving data products, and wants to develop in a modern analytics environment with real business impact.

Contact Us

Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India

Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.

To know more about us, feel free to visit the websites below for more information.

www.admiralgroup.co.uk
www.admiralsolutions.in
www.admiral.com