People Services - Executive

• Salary & Benefits
• CTC basis Current Package + Annual Company shares worth £750 + Dividend on shares + free meals + free books +free cabs between 8 pm to 8 am
• Location
• Gurgaon
• Job Advert Description

• The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. It offers home, van, and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, US, Canada and India with over 9 million customers worldwide.

  At Admiral Solutions (Branch Office of AGp), we truly believe that customers and the front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is the front-line staff that makes it happen for us. When you join Admiral Solutions, you join 11000+ family members worldwide with one common goal of delivering brilliant Customer Experience each and every day, right from the first call or interaction of the day.

  Since 2012, from Gurgaon, Haryana, India, its sole purpose is to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 10 years of experience, from 16 to 1700+ employees working with our Services, Loyalty, Claims, Quality Assurance, and other departments, do provide contact centre support to our end-customers. We have high standards of engagement culture and people practices, and we have been winning accolades since long, while recent ones being 35 in the Top 100 Companies to Work, Top 25 Companies for Women to Work For, Top 25 Companies in the IT IT-BPM domain in GPTW companies list, Recognition for being best in the industry, Top 25 for building the culture of innovation and Rank 19 amongst India’s Great Mid-Size Workplace 2023.

  We believe in giving back to the society by following various CSR activities for employment and helping the under-privileged and the welfare of our employees coming from the different walks of life. Admiral Solutions also has host of clubs to meet your alternative skills like singing, dancing, art & craft, gardening, cooking and the list continues.
  
  Summary of the role: People Services Executive is responsible to serve as a point of contact for employees for any assistance within the People Services areas. Excluding recruitment, payroll and compliance.

  Role & its Responsibilities:
  • Induction and On-boarding
  • Organizing the induction and joining formalities
  • Getting the paperwork done for new joiners
  • Handing over the completed files to the recruitment team for further processing.
  • Ensuring to send the documents for Background Verification
  • Make sure that all the files are up to date with the exact information.
  • Send the updated and accurate details for the new joiners to the Payroll Processing team.

  Communication
  • Sending mails on behalf of PS regarding updates, cautions, changes, guidelines, any new activity coming up, promotions etc.
  • Issuing and sharing various letters or certificates to the employees
  • Sharing employment details for verification of ex-employees
  • Responding to mails by ex-employees on their employment
  • Ensure all communication with the team members are documented to the staff files and the same send to their managers.

  Meeting & consulting (Grievance Handling):
  • Counselling employees about their problems
  • Serving as a mediator between an employee and manager for grievances and redressal
  • Holding 1-2-1 meetings with employees before putting them on any Performance Improvement Plans
  • Conducting exit interview and trying to retain the resource or at least find the actual reason for leaving
  • To Meet the team members who have not performed well in the last month and ensure that they are motivated and ensure that they are getting the coaching and the feedback from their respective managers

  Fun Activities:
  • Organizing various competitions on the floor to keep the workplace lively
  • Arranging functions on festivals
  • Running various campaigns for social service and public welfare

  Requirements:
  -Excellent verbal and written communication skills.
  -Strong problem-solving skills and the ability to think creatively.
  -Ability to work independently and as part of a team.
  Minimum Education: Graduate and 3+ years of relevant experience

  Shift Timings: UK Shift (Between 6:30 AM-12:30 AM IST)
  Working Days: 5 days working in the week
  Location: Gurugram
  
  • WFH (Work from Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 50 MBPS and uninterrupted power supply.
  • WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.
  
  Employee Benefits:
  ✓ Free Cab Services (both sides for now, can change to 8.00 PM to 8.00 AM)
  ✓ Free Meals (while working from office)
  ✓ Free Medical, Accident and Life Insurance
  ✓ Annual £750 equivalent Company Shares to every staff member
  ✓ Opportunity to earn performance-based monthly variable amounts, as per department guidelines, and more pay-outs from time to time (subject to discretion of the department)
  ✓ Many more of employee-friendly benefits
  
  Contact Us: E-Mail: DelhiRecruitment@admiralgroup.co.uk
  
  Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks.
  
  To know more about us, feel free to visit the below websites for more information.
  • www. admiralgroup.co.uk
  • www. www.admiralsolutions.in
  • www.admiral.com

• Closing Date
• 31/04/2024